Nectar NZ Limited (‘Nectar’), is required (pursuant to the Financial Service Providers (Registration and Dispute Resolution Act 2008) to have an external complaints process for handling complaints relating to their financial services and to publicise its availability. You can find our complaints process below.
Nectar NZ Limited is a registered Financial Service Provider in New Zealand FSP511966 and is a member of the Financial Dispute Resolution scheme (FDRS) www.fdrs.org.nz (#FM4050).
If you are dissatisfied in any way with our service or product we would love to know about it. We want to get it right for you.
If you have an issue and would like to make a complaint, please don’t hesitate to contact us. Nectar prides itself on its service and welcomes your feedback, including complaints.
Nectar will accept complaints made via phone, mail or email.
Phone: 0800 855 888
Post: Nectar NZ Limited, Complaints Manager, PO Box 105 194, Auckland City, Auckland 1143
If you would prefer, you can contact Financial Dispute Resolution Service in the first instance and they will coordinate the issue. FDRS can take/help you make your complaint. However, they cannot consider the complaint until we have had an opportunity to resolve it first.
You can contact Financial Dispute Resolution Service at:
Phone: 0508 337 337
Post: PO Box 2272, Wellington 6140
On receipt of your complaint we will: