FAQ

Getting Started

How fast can Nectar fund my loan after approval?

If your loan contract is signed before 5pm Weekdays, Nectar will transfer the funds to your account the same day. Funds usually become available in your account within an hour.

What is Nectar Money?

What can I use Nectar Money for?

What is the eligibility criteria for a Nectar Money loan?

What loan products are available through Nectar Money?

How can Nectar Money provide me with a personalised loan quote in 7 minutes, and cash in my bank account today?

How is Nectar Money different from other lenders?

Applying for a loan

Can I apply jointly with someone else?

Yes you can, and this may allow you to borrow a higher limit. If your loan offer is below what you require, please contact our team to discuss a joint application.

How do I get a loan?

How much can I borrow?

What are your interest rates and fees?

When will I receive my funds?

What is the status of my loan application?

Can I borrow more money or Top Up my loan?

Is my banking information safe / is my data secure?

Can I use my business account for my Nectar Money loan?

Why did I not receive a loan quote / why was my application declined?

What is a Repayment Waiver?

Repaying Your Loan

How do I make payments?

To help make repaying your loan as simple as possible, during the loan application process we collect your bank details and automatically set up a direct debit authority. On each payment date we debit the payment amount from your account. It is important to make sure there are sufficient funds in your account to cover the payment amount.

Your loan contract will state each repayment date and the amount due. A text message will be sent to your mobile phone prior to each payment date (unless you opt out).

I’m not sure I can make my payment on time, what are my options?

How can Nectar Money help improve my Credit Score?

How do I get my pay-off amount?

Can I pay off my loan early or make additional payments without fees?

When is my first payment due?

How do I view upcoming payments?

Managing Your Account

How can I contact Nectar Money?

Our Customer Support team are here to help you and are dedicated to providing you the best, and fastest possible customer experience. You can reach them by email, live chat or phone during the hours below.

Here are a few other ways to reach us.

Dashboard
nectar.co.nz
Log into your account
Email
[email protected]
Email our support team
Call
0800 855 888 or +64 9 394 1950
Talk with our support team
Click to login Click to email

 

Monday – Friday: 9:00am – 6:00pm
Saturday: 10:00am – 2:00pm

How do I reset my password?

The Verification Process

What is the verification process?

Nectar Money uses digital technology to do almost everything online. During your 7 minute application our system will help verify your information including your identity, income and financial information.

In some circumstances we may require you to provide additional details, to help verify your information. This process is conducted by our lending team, who will contact you directly if anything is required.

How will you verify my income, employment and bank statements?

How do I cancel my application?

Advisors

How do I get started?

Request a callback and we’ll be in touch.

What if my situation is more complex?

Do I need to be an existing Nectar customer?

Am I eligible to get a cashback on my mortgage?

What happens after I request a callback?

Is there an easy way to provide my bank statements?

What documents will I need?

What if I have a low deposit?

Can everything be done online?

Will it cost me anything to talk to a Nectar adviser?