Frequently Asked Questions

How will you verify my income, employment and bank statements?

All customers must provide information regarding their income source. The fastest and easiest way to do this is during the application process by using our online verification tool.

We use Credit Sense (a highly secure Australian Credit Reporting Body) to view your bank information. The Credit Sense process is quick, convenient and secure and allows us to process your loan automatically.

While you are required to provide your internet banking login details during the Credit Sense process, neither Nectar or Credit Sense sees or stores your internet banking credentials. Your credentials are encrypted when you enter them, passed to your bank to allow Nectar read only access to your bank history, and then permanently deleted.

We use this information to verify your income and employment information, plus confirm your bank account.

If further income verification is required our friendly Customer Service Team will contact you directly.

Are there other options?

While the majority of our customers find connecting to Credit Sense to be the fastest and easiest way to receive a decision, you may also upload a copy of your bank statement during the application process or send us a copy of your bank statements after the application. This will however slow down your application which may take 24 hours to process.