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Frequently Asked Questions

Why was my application declined?

There are a number of reasons why Nectar may not have been able to present you with a loan offer.

This may be that your income is not sufficient, your credit history is not suitable, or we have detected another issue with your application or banking information. Unfortunately our automated system is not able to present you with a specific reason.

If you believe you have made a mistake with you application, please go to your Dashboard, select ‘Applications’, select ‘Actions and then select ‘Withdraw Application’. You may then start the application process again.

You are welcome to contact one of our Customer Service team if you require further information.