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Frequently Asked Questions

What does the “status” message on my customer’s application mean?

SMS Sent: The customer has received their SMS link to apply with NectarPay.

Application started: The customer has registered with NectarPay and has started their application.

Bank statements received: The customer has completed our automated banking information process (or manual process if they have selected this option).

Under Assessment: The application was completed successfully and is being assessed by our Lending Team.

Funded: The customer has signed their contract and the process is complete. You will usually receive payment within 1 business day.

Declined: The application was unsuccessful.