Frequently Asked Questions

Nectar Money is a smarter, faster and more personalised way to access money through a 100% online process.

We know that getting a loan with a traditional bank or finance company loan can require a lot of up-front paperwork and be extremely time consuming. With Nectar Money’s 100% online process you can receive your personalised loan quote including your interest rate, borrowing ceiling and repayment options in 7 minutes, and have the cash you need as soon as today.

Nectar Money loans can be used for all sorts of purposes including consolidating debt, buying something you need, or an emergency expenditure.

Our customers find Nectar Money faster, less stressful, and our customer service better than other loan providers. Read our customer reviews here.

Nectar Money loans can be used for almost any purpose. Debt consolidation, emergency expenses, bills, car repairs, buying something new, home improvement, and vacations are just some of the things a Nectar Money loan can be used for.

Nectar Money loans fit a wide variety of customers because each loan is tailored to each person’s unique credit situation and history.

Our loan process is very quick and we will keep you informed along the way.

Borrowers must:

• Be 18 years old or over.
• Be a NZ citizen or permanent resident.
• Have a NZ drivers license or NZ passport.
• Have a NZ bank account.
• Have an income of $350 per week (after tax) or greater.
• Not be self-employed.
• Not have any significant unpaid defaults or previous bankruptcies.

A Nectar Money loan is subject to the completion of an application form, successful responsible lending checks and fulfilling our standard lending criteria.

Nectar Money currently provides online unsecured personal loans from $2,000 – $40,000.

Simple FIXED Interest Rates, Equal (Monthly, Fortnightly or Weekly) Payments, and no repayment penalties all online.

Like most bank loans, personal loans through Nectar Money amortise over time with simple, equal (monthly, fortnightly or weekly) payments. Other benefits include, no early repayment penalty’s, an online 7 minute application and personalised quote process, and flexible repayment periods from 6 month – 5 years.

Nectar Money offers loans that are faster than a bank, cheaper than credit cards and easier than finance companies. Being 100% online means our costs are often cheaper than traditional lenders meaning lower fees and interest rates for you. We use a wide range of data to better understand your unique circumstances and offer rates and terms that are tailored to you, and your borrowing requirements.

Finally our highly automated technology allows you to complete our process 100% online and receive a personalised loan quote instantly which includes your interest rate, borrowing ceiling, and repayment options – in many cases without even speaking to anyone.

Nectar Money uses advanced digital technology to do almost everything online, in real time, including processing your information, analysing your credit and bank history and, presenting you with a personalised loan quote including your interest rate, loan amount, and repayment options (6 months – 5 years).

Once you have selected a loan quote and completed the online process, our team will process your loan, contact you if necessary, and if approved, email you an electronic contract. Once your contract is signed online we will make payment to your bank account.

If your application is outside our parameters for processing online our team will contact you for additional information. Unfortunately this will delay the time it takes to provide an answer. Your application is important to us and we will get to it as quickly as possible.

Currently loans will be processed.

Monday – Friday: 9:00am – 6:00pm
Saturday: 10:00am – 2:00pm

Outside these hours your loan will be processed the next working day.

Our simple loan process is 100% online. It takes about 7 minutes to complete our loan process and if successful we will instantly provide you with a personalised loan quote including your eligible loan amount, interest rate and repayment options (6 months – 5 years). There are some exceptions to this where we require additional information.

Our staff will then review all information, and if all is in order, email you a loan contract which you can sign electronically. We will contact you along the way if necessary.

Funds are then sent to your bank account and usually available the same day.

For the application process you will need to provide:

• Your NZ drivers license or NZ passport details.
• Access to internet banking or 6 months bank transaction history (showing your income and expenses).
• Information about your employment, living arrangements and financial situation.

Currently loans will be processed.

Monday – Friday: 9:00am – 6.00pm
Saturday: 10:00am – 2:00pm

Outside these hours your loan will be processed the next business day.

At Nectar Money, we provide a loan offer tailored to your unique financial situation. Nectar Money lends up to $40,000 unsecured.

We will look at a variety of factors when determining your loan eligibility, including your credit history and income and undertake responsible lending checks.

After completing our online process (approximately. 7 minutes) we will instantly provide you with a personalised loan quote including your eligible loan amount, interest rate and repayment options (6 months – 5 years). There are some exceptions to this where we require additional information.

Nectar Money offers competitive and personalised interest rates.

Our automated system assigns a risk grade depending on your unique situation with an interest rate between 11.95% p.a. – 29.95% p.a. for our unsecured personal loans. Rates are fixed for the life of the loan.

Click for detailed information on the rates and terms plus our loan calculator.

We know this loan is important to you, so we work hard to get it to you quickly, most often on the same day your application is approved.

Currently loans will be processed:

Monday – Friday: 9:00am – 6.00pm

Outside these hours your loan will be processed the next business day.

To review the status of your application, please log in to your account dashboard, and go to ‘Applications’.

Processing your application as quickly as possible is important to us. We will contact you if we require further information.

Yes. Nectar Money hosts its data with Amazon Web Services and Force.com, two of the largest ecommerce and cloud computing companies in the world.

We also encrypt all personal and sensitive data.

We use an online verification tool – Credit Sense (a highly secure Australian Credit Reporting Body) to view your bank information. The Credit Sense process is quick, convenient and secure and allows us to process your loan faster.

While you are required to provide your internet banking login details during the Credit Sense process, neither Nectar Money or Credit Sense sees or stores your internet banking credentials. Your credentials are encrypted when you enter them, passed to your bank to allow us read only access to your transaction history, and then permanently deleted.

Find out how safe Credit Sense is here.

Once your loan is advanced, the loan amount and terms agreed upon are fixed until the loan is paid off in full.

However, you may be eligible to Top Up your loan after 16 weeks. To be eligible for a top up your loan repayments must be up to date.

A Top Up is an advance of additional cash. The new cash amount is added to your existing loan balance. During this process, you may be able to increase or decrease the term of your loan depending on your affordability.

If you require a Top Up, simply log in to your account dashboard and select Top Up or Get Started. Depending on your payment/credit history you may be eligible to receive a lower interest rate than your current loan.

Nectar Money loans are provided to individuals only.

All loans are set up using your personal bank account.

Nectar Money recommends you consider a Repayment Waiver to protect against unforeseen circumstances such as disablement, redundancy, serious illness or death. Taking the Repayment Waiver is optional.

The Repayment Waiver entitles you to have your loan repayments waived if you become disabled through accident or illness, or are made redundant.

In such cases, your remaining loan repayments will be waived for the duration of the disability, or for up to 6 months for redundancy. In the case of your death or permanent disablement all remaining loan repayments will be waived.

The Repayment Waiver may be offered during the loan application process and Nectar Money will assess if a Repayment Waiver is suitable for you. You may elect to pay the fee for the Repayment Waiver upfront or, if you wish, have it added onto your loan.

A copy of the Repayment Waiver wording can be found here.

There are a number of reasons why Nectar Money may not have been able to present you with a personalised loan quote, or your application was declined.

This may be that your income is not sufficient, your credit history is not suitable, or we have detected another issue with your application or banking information. Unfortunately our automated system is not able to present you with a specific reason.

If you have made a mistake with your application, please contact our Customer Service team.

To help make repaying your loan as simple as possible, during the loan application process we collect your bank details and automatically set up a direct debit authority. On each payment date we debit the payment amount from your account. It is important to make sure there are sufficient funds in your account to cover the payment amount.

Your loan contract will state each repayment date and the amount due. A text message will be sent to your mobile phone prior to each payment date (unless you opt out).

At Nectar Money we want to ensure our customers have the best borrowing experience possible and have a number of options available to you to keep you on track.

If you think you are unable to make a payment, please call us on 0800 855 888 to discuss.

Nectar Money reports to various Credit Bureaus each month including your payment information. Successfully making payments on time may improve your credit score and may help you access credit (e.g. personal loans, mortgages) in the future at more competitive interest rates.

Nectar Money does not have any penalties or fees for early payments. At Nectar Money, you have the flexibility to pay off your loan in full at any time without any fees.

Additionally you can make additional payment by increasing your direct debits or making a lump sum payment. If you would like to do this please contact us.

To request a settlement figure please contact our customer service team on 0800 855 888.

Your initial repayment is scheduled on your first pay date after you receive you loan. If your first pay date is within 7 days of receiving your loan the first repayment is scheduled on your second pay date.

From this date, your regular repayments are scheduled each (week/fortnight/month) on your pay date until your loan term has been reached.

You can view your next payment date and amount by logging into your dashboard and clicking on the Loan Summary tab. Your loan contract will also contain detailed information about your repayment dates and amounts.

You can view your next payment date and amount by logging into your dashboard and selecting ‘Loan Summary’.

Our Customer Support team are here to help you and are dedicated to providing you the best, and fastest possible customer experience. You can reach them by email, live chat or phone during the hours below.

Here are a few other ways to reach us.

Monday – Friday: 9:00am – 6.00pm
Saturday: 10:00am – 2:00pm

To review the personal information we have on file, log into your dashboard and select ‘Profile’. To update your personal information please contact us.

To reset your password click the login link on the top right hand side of the page, and select ‘forgot my password’. An email will be sent to the email address on file, allowing you to reset your password and login to your dashboard. If you do not receive the password reset email, please check your email’s junk or spam folder.

You may also reset your password from your loan dashboard – Profile Page.

Nectar Money uses digital technology to do almost everything online. During your 7 minute application our system will help verify your information including your identity, income and financial information.

In some circumstances we may require you to provide additional details, to help verify your information. This process is conducted by our lending team, who will contact you directly if anything is required.

All applicants must provide information regarding their financial situation. The fastest and easiest way to do this is during the application process by using our online verification tool.

We use Credit Sense (a highly secure Australian Credit Reporting Body) to view your bank information. The Credit Sense process is quick, convenient and secure and allows us to process your loan quickly.

While you are required to provide your internet banking login details during the Credit Sense process, neither Nectar Money or Credit Sense sees or stores your internet banking credentials. Your credentials are encrypted when you enter them, passed to your bank to allow Nectar Money read only access to your bank history, and then permanently deleted.

We use this information to verify your income and employment information, perform responsible lending checks plus confirm your bank account.

If further income verification is required our friendly lending team will contact you directly.

If you have not signed your electronic Loan Contract you are free to cancel your loan application by either sending us an email or calling us at 0800 855 888.

If your loan has been advanced to you and you would like to return the funds, you can do so with no prepayment penalties by contacting our Customer Support Team on 0800 855 888. Please be aware you will be responsible for any establishment fee and interest that accrues on the outstanding principal balance from the date your loan was advanced to you.